Frequently Asked Questions
How do you roast your coffee?
Each green coffee is hand-picked and sorted for impurities. We then roast our coffee in a 1939 Jabez Burns Roaster. Meticulous attention is given to each micro batch to ensure uniformity and consistency. Upon completion of the roasting process, each batch is stirred and air cooled, allowing each bean to return to room temperature at an even rate.
Do you flavor your coffee?
We do not flavor our coffees. In fact the roasting process releases the natural coffee oils and sugars inside the bean which creates a unique flavor profile. These flavor profiles can vary by coffee tree variety, where it was grown, and how the roast is performed. We provide tasting notes on our bags to define the flavors you could experience when drinking our coffees. An earthy coffee may have a nutty or chocolate flavor, sometimes sweet like caramel. A fermented coffee can have a wine or alcohol taste, with sour notes. A fruity coffee will have hints of citrus or berry ranging from blackberry to pear. To learn more about coffee flavor profiles, click here
How can I get discounts for my order?
You can get a quick discount by signing up for the Allan's Newsletter. We also do a monthly coffee day sale with savings anywhere from 20%-35%. Or you can sign up for a subscription and save 10%. To sign up for the Newsletter click here
What do the dates on the bags mean?
If you purchase a bag from our website, the date on the bag represents the day the coffee was roasted. This is the best way to receive the freshest coffee possible since each bag ordered online is roasted on demand . We recommend consuming your coffee within 8 weeks of this roast date.
If you purchase a bag from Allan's Cafe then the date on the bag represents the Best By date. The Best By date means your coffee will be just as good as the day it was roasted. It's our quality policy to never sell coffee beyond it's Best By date. Once the Best By date has passed we remove the coffee from our cafe shelves.
Do you ship internationally?
We ship to both Canada and Mexico at this time. International shipments do not qualify for free shipping.
When you place your order it may take 1-2 business days to process. Once processed our Master Roaster will make your coffee and pass it to our dedicated packing team to bag it, box it, and ship it. Below are the shipping options we provide:
For the Contiguous United States:
We offer a flat fee of $10.00 on Ground shipments for orders under $50.
*Other rates will be offered at additional costs during checkout for services-Express, 2nd Day, Priority Overnight
For Alaska and Hawaii:
For orders under $50 and under 5lbs we offer USPS 2-3 day Flat Rate Box for $15.00
We offer USPS & FedEx International rates for Mexico and Canada. Rates will be calculated during checkout.
*Other shipping rates like Express, 2nd Day, Priority Overnight, Next Day are offered at checkout at additional cost. Keep in mind, selecting these rates does not guarantee we can ship it right away. Order processing can take 1-2 business days to fulfill the order before it ships.
Allan's Coffee & Tea shipping times will vary between Nov. 26 - Jan 2nd. We normally process and ship online orders within 1-2 business days, but with an increase in early and online shopping for gifts, there is no longer a guarantee that we can fulfill all orders within that time frame. We will work hard to ensure your order processes as fast as possible in the order its received. All shipping carriers recognize the week of Dec. 12 - 24 to be the busiest mailing, shipping, and delivery week. UPS, FedEx, and USPS will not guarantee any delivery times or dates during the Holiday Season. Please be aware that our products may not be delivered on time even if you pay for 1-day priority shipping.
When your order ships, we'll send you an email with the tracking information, which includes an estimated day and time of delivery.
Merchandise items may ship separately and at a different day than the rest of your order if it contains food/beverage items. This is to insure that your items aren't crushed under heavy items, or become stained if contents of food/beverage items were to be punctured and spill while in transit to your home or business. Some items may ship directly from the manufacturer, which will come separately in it's own shipment. These items may not have tracking.
If your order is damaged or does not arrive you can contact us at email@example.com to start an order incident report. We will contact the shipping carrier on your behalf to find out what happened, and correct the issue right away. Please allow us 2-business days to process your email and order incident report.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Returns and refunds can only be made for non-food items. We cannot accept returns for any coffee, tea, concentrate or beverage mix.
To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is defective, or delivered damaged please contact us immediately and we will begin the process to replace the items.
Once your return is received and inspected, we will confirm with you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Return processing can take 2-4 weeks before approval, but generally it can happen in much less time.
For our comprehensive in depth returns and refund policy, click here